Replacement part, letter to RockAuto

Discussion in 'The BS Topic' started by falloutboy, Jun 5, 2012.

  1. Hi folks, I need someone crossreading my letter to RockAuto and suggestion on formulation, formatting or phrases.

    To whom it may concern,
    I recently received two emergency brake cables, that I ordered via your catalog. The part numbers are the same, but the parts themselves are not even remotely the same. One of the parts is OK and has a good quality, the other one has some serious technical and quality vise flaws.
    As these are brake parts I have a standard that the used parts should meet, and this part being the EMERGENCY brake cable does not meet these requirements; I assume that RockAuto thinks alike that these vital and maybe lifesaving parts should be of at least good quality to function flawless.
    I attached some pictures of both parts to show specific flaws and allow comparison.
    Picture 1: Both parts have the same package, in the left is the inferior part.
    Picture 2: Obvious the bow for the tube part of the cable is different and will cause alignment issues
    Picture 3: Close up #1 of 'made in china' part. Focus on the claws of the bracket, the dust boot of the cable, base of the bracket
    Picture 4: press fit of tube 'made in china'
    Picture 5: dust boot and cable of 'made in china' part. Dust boot is not attached to hook, cable plastic coating more than minimal - seizure of cable hence imminent.
    Picture 6: press fit of cable in the plug 'made in china', no press fit or solder to see, slippage possible.
    Picture 7: claw part of 'made in china', again no coating of cable and plastic seal starting to deteriorate
    Picture 8: Close up #2 of 'made in canada' part. Focus on sturdy claws of the bracket, rubber boot at base of bracket, dust boot fixed to hook.
    Picture 9: press fit of tube 'made in canada'
    picture 10: press fit of cable in the plug 'made in canada', strong press fit, no solder
    picture 11: claw part of 'made in canada', coating of cable present, plastic seal in good condition

    As you see these parts are very different, and I may request a replacement of the 'made in china' part with one of the 'made in canada' parts.

    Kind regards
    Julian Schroeter

    *Info of invoice and partnumbers*

    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03456-7605713376024196139.JPG
    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03457-5573109450259842683.JPG
    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03458-7044123175691489301.JPG
    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03459-4970557298011403351.JPG
    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03460-5699848057910312942.JPG
    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03461-1858604958051617522.JPG
    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03462-5266930562262277442.JPG
    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03463-7452096274000332629.JPG
    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03464-6231766708171494527.JPG
    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03465-2497488815709923154.JPG
    http://data.motor-talk.de/data/galleries/0/11/2852/48025436/dsc03466-719055691096632882.JPG
     
  2. Mike N

    Mike N Moderator Staff Member Lifetime Gold Member

    2,261
    276
    Jan 13, 2002
    Spencerport, NY.
    This should be no surprise to anyone that Chinese made parts suck, plain and simple.

    This is what we deal with on a daily basis in the repair world, especially when the bean counters want us to fill the shelves with offshore junk simply because the profit margin is higher.
     
  3. true true, but my question is, is the letter correct?
    Did I mention everything correct? Did I use wrong phrases or so?

    What about my chances to get the Canada part for free over the pond from RA?
     
  4. 72350RS

    72350RS Veteran Member Lifetime Gold Member

    944
    0
    Dec 19, 2003
    USA
    I think you made your point pretty well.
     
  5. Jim Mac

    Jim Mac Veteran Member

    2,196
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    Dec 28, 2004
    tucson az USA
    with all the made in china junk we deal with. I wonder what the chinese have to deal with in china? besides poison baby food etc. jm
     
  6. LidyGraphics

    LidyGraphics New Member

    28
    0
    Mar 22, 2010
    Effingham, IL
    i think i would be sending the letter to dorman instead of rock auto.
     
  7. BondoSpecial

    BondoSpecial Veteran Member Lifetime Gold Member

    8,695
    1
    Sep 20, 2004
    Southern Maryland
    Good luck w/ that, there is zero chance you are going to get them to pick and ship one made in Canada part w/ them all being the same part #. Rockauto is not a brick and mortar store and it is not one warehouse. They are drop shipping from private suppliers all over the US. They do not see or have direct control over the parts you are getting. Also I avoid Dorman stuff unless it's a last resort, I have had too many problems w/ the quality of their mostly import, mostly bottom of the barrel stuff.
     
  8. Gary S

    Gary S Administrator Lifetime Gold Member

    21,130
    312
    Apr 14, 1999
    Bismarck, North Dakota
    Living in Germany, you likely don't have the luxury of having a good auto parts store a mile from your house like we do in the US. I don't order car parts for this reason. I go to the store and get my parts locally. Then when there is a wrong or defective part, I simply drive back 1 mile and get the right part.
    Some years ago I picked up seals and bearings for the axle ends of a Chevy 10 bolt rear. When I went to install the seals, one fit right, and the other one was so loose that it fell in and out of the housing. I looked at them. Both were in CR boxes and had the same number, but one was made in the US, and the other one was made in China. As you might guess, the Chinese one didn't fit. I simply drove back and exchanged it for a second US made one and it fit.
    People today in the US are stuck on thinking they need to buy everything from the internet. They order, wait, and when you end up with a defective or wrong part, you reorder and wait some more. My local auto parts stores sell me parts for similar prices as the internet vendors, and they give much better service so my vehicle is up on the jack only an hour or two instead of weeks.
     
  9. BondoSpecial

    BondoSpecial Veteran Member Lifetime Gold Member

    8,695
    1
    Sep 20, 2004
    Southern Maryland
    If you stick with premium manufacturers (Delco, Bendix, etc) I have almost zero problems w/ the quality of what I receive online. The local stores can't get anywhere near the selection of brands I need.
     

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