That's a shame John. I thought it was only people that had the free service. You're right about their "buggy" software. I thought it was just my equipment until I talked to a few people. One guy explained it very well. "It's never as easy as it should be". Too inconsistent. Good luck getting your pictures back in-tact. Maybe because you were a paying member, they won't give you a bunch of corrupted crap back like they did me. It's almost like they were pissed that I wasn't going to pay them and ruined quite a few of my pics.Yeah, I'm kinda bummed too, I've been paying to host pics there for a long, long time...but the software hangs up and is buggy so I think it's time to get my pics back from them. I surely won't be giving them more money, when they have been collecting from me annually for years now.