I had my power steering gear box replaced, and my mechanic said it was defective. I bought it from Autozone, so I went and bought another to warranty out. My mechanic was going to charge me to put the new one on and to replace the defective one I had just bought. He told me that Autozone should be able to reimburse me for the labor. I call Autozone and the first thing the guy does is raise his voice at me telling me that they do not and will not reimburse for labor charges as the mechanic could have put the part on wrong. So I get on Autozone's website and find where it specifically says they will handle the paperwork to reimburse your warranty in 48 hours. I call back to Autozone and ask the same question and receive the same answer I tell them that it says on their website that they will reimburse me. They again tell me they do not do that. I call a third time and ask to speak with a manager, I finally get told that they actually do warranty labor claims and that all I need to do is bring my receipt and the defective part. I mean do companies not train their employees on their policies? I hate having to call a place 3 different times when it says plainly on their website that they offer a particular service. /endrant.