Summit needs to do something about their shipping/handling charge

Discussion in 'The BS Topic' started by ULTM8Z, Aug 20, 2020.

  1. ULTM8Z

    ULTM8Z Veteran Member

    Messages:
    9,867
    Likes Received:
    780
    Joined:
    May 19, 2000
    Location:
    Los Angeles
    Trying to buy a ~$15 part... by the time I was ready to check out, the total was over $30 with tax and shipping.

    Went and found the same part on Rock Auto. Not only was the part itself couple bucks cheaper, but the remaining charges were $3. I was out the door for just the cost of the part itself at Summit.

    At least maybe make it relative to the cost of the part(s) or something like that...
     
  2. Knuckle Dragger

    Knuckle Dragger Mayor of Simpleton Staff Member Lifetime Gold Member

    Messages:
    16,248
    Likes Received:
    2,603
    Joined:
    Nov 2, 2002
    Location:
    Waddell AZ
    My guess is they aren't seeing a lot of $15 at a time purchases........
     
  3. carr911

    carr911 Veteran Member

    Messages:
    3,369
    Likes Received:
    3,129
    Joined:
    Mar 4, 2016
    Location:
    Tampa, FL
    So Summit was supposed to sell you a $15 Part and then eat the Shipping? Even if the part is small and could fit in a Small USPS Box ( which they don't do as they ship FedEx), it would cost them over $8 to ship.
     
  4. bfmgoalie

    bfmgoalie Veteran Member

    Messages:
    2,626
    Likes Received:
    1,016
    Joined:
    Jun 14, 2008
    Location:
    Gansevoort, New York
    Ah, as I mentioned earlier, my field of expertise. Made a call. Rock Auto has a facility in Azusa, California. Obviously, you're aware how close that is to LA. They also have one in San Bernardino. They don't list where their warehouses are located. I've never seen that before. I do know they ship from manufacturers facilities also.

    Many factors determine the cost such as the size of the warehouse, pick/fulfillment process, ship to/from destination and so on. Not all parts are carried in one DC. If you ordered your part and the only place it was stored is in NY (One of their DCs) you'd be paying a shipping cost seeing it would be going cross country. Experienced the same. Worked for a company where we shipped parts all over the world. Anything in the continental US, free. Anywhere else in the world, WOW! But the customers wanted our product.
     
  5. GoldenOne7710

    GoldenOne7710 Equal Opportunity Offender Lifetime Gold Member

    Messages:
    5,434
    Likes Received:
    779
    Joined:
    Jun 23, 2004
    Location:
    Athens, GA
    Total coincidence. I called Year One a couple days ago to ask if I could swing by and pick up a part at the walk-up counter (since they're local). The CSR who answered was extremely polite, but informed me that the show room and walk-in retail side was still closed to the public.

    I explained that I just needed a $5 dimmer switch grommet for the carpet and didn't want to have to pay $10 to have a $5 item "shipped". She asked if I had purchased with them before..."Yes ma'am, several times". She said she'd be happy to waive the shipping fees and took my payment info. Should be here by tomorrow.

    They are batting 1.000 with me with the last several purchased I've made through them.
     
    VIZ28 and f-body freak like this.
  6. muscl car

    muscl car Veteran Member Lifetime Gold Member

    Messages:
    23,099
    Likes Received:
    1,592
    Joined:
    Jul 8, 2001
    Location:
    SoCal High Desert
    The Summit racing warehouse / Fullfilmentcenter is in Sparks Nevada near Reno which is the closest to your location and mine
     
  7. Coadster32

    Coadster32 Veteran Member Lifetime Gold Member

    Messages:
    2,170
    Likes Received:
    307
    Joined:
    Oct 2, 2013
    Location:
    Milford,CT
    I ordered a switch from Ground-Up. I live 15 minutes from them, but can't pick it up either....had to ship it. As I type this, I'm wearing a Ground-Up shirt I got from one of their Open Houses. Frustrating times right now.
     
  8. 72BIGBLOCK

    72BIGBLOCK Veteran Member

    Messages:
    2,628
    Likes Received:
    191
    Joined:
    Feb 2, 2008
    Location:
    SF
    I gotta stick up for summit because their customer service is unbelieveable. Trust me I’ve had items show up damage or even ordered the wrong part and they ship one out and trust me to send the other back to save time without paying for the new one as an exchange

    They always come through and the shipping is free if you order over a hundred I think
     
  9. Knuckle Dragger

    Knuckle Dragger Mayor of Simpleton Staff Member Lifetime Gold Member

    Messages:
    16,248
    Likes Received:
    2,603
    Joined:
    Nov 2, 2002
    Location:
    Waddell AZ
    Amen, took care of me on some wheels when I was in a really bad spot. Top notch people to deal with. No one bitches when they order a bunch of heavy stuff and get the free shipping.
     
    72BIGBLOCK likes this.
  10. muscl car

    muscl car Veteran Member Lifetime Gold Member

    Messages:
    23,099
    Likes Received:
    1,592
    Joined:
    Jul 8, 2001
    Location:
    SoCal High Desert
    Summit has gone out of their way to help me get the parts I've ordered over the last year
     
    72BIGBLOCK likes this.

Share This Page