Back in Nov '14, I put on a set of Hotchkis/Bilstein shocks up front. Ordered them from Summit. The other day, I started noticing the right front wheel bouncing around. -only noticeable on non-smooth road at freeway speeds -when I make a quick lane change to the left (thereby loading the right front wheel a little), the problem gets pronounced. If I lane change to the right, severity diminishes. -re-balanced the wheel to rule that out I have yet to pull the shock out of the car, but it seems pretty clear. Other than finding loose mounting bolts for the shock, it's gotta be the shock. Figured I'd open the dialogue with Summit sooner rather than later to figure out what I need to do. Lady on the phone takes my info, then says they'll send out a replacement anyway with a call tag to pick up the old one. And if I find that it's not the shock itself, I simply call to cancel. I even told her we can wait until I verify for sure it's nothing else, and she basically said don't worry about it. Freakin' A... is that customer service or what? Been dealing with Summit for ~20 years now, can't say I've ever had a complaint with them.