Tanks Inc. does not stand behind their products

That is very true. Sometimes we can use the part right away and other times we buy it because it's on sale, cheap shipping, etc. knowing it will be a while before it can be installed. Guess we have to be careful and consider mechanical vs. non-mechanical parts (ex. sail panels).
I can certainly see how companies have to draw the line somewhere, but I think they would gain more in the long run with customer satisfaction and loyalty if they considered the issue on a case-by-case basis and not a blanket policy. How many individuals are purposely trying to screw a company over a part? Bet it doesn't happen nearly as often as a company trying to screw the individual to save a buck.

 

Yeah, but how many people are calling in with issues? Right now I’m dealing with a company I bought a part from in ~2016. Same scenario...took a while to install, tried working with the techs, deployed...3 years later and they are trying to meet me in the middle. That’s caring about their reputation and the customer.

 

Well, yeah. I agree. If you don't try to resolve the problem by contacting the company, you can't and shouldn't expect any help.

 

My tanks Inc set up had been flawless. I did send them an email about the gasket they sent me bring screwed up... They sent me another one in the mail no questions asked

 

Seems like a possible bonus for a company to sell a part without a warranty for less if the customer requests it. The warranty must have some kind of cost for them. I’ve bought many parts that I know I will have for years before I will use them. The warranty is useless to me. It’s almost a joke really. Maybe give it a discount and allow a 5 day warranty for inspection only coverage.

 

Walbro
http://www.tanksinc.com/index.cfm/page/ptype=results/category_id=61/mode=cat/cat61.htm

 

Hey give me a call my name is Kory i work at Tanks Inc. how long have you had the pump and who did you purchase is through? 877-596-3842 my extensions is 160

 

There you go Mr. Keebler. Give the man a call and let us know the outcome...

 

Kory I commend you on this.