Tanks Inc. does not stand behind their products

[mrvedit]

I've had a Tanks tank in my car now for 3+ years and it has been flawless. I bought it with the higher volume pump. I recall a small problem initially and they sent me a fix at no charge.
Whether a company warrants a product after the official warranty period often depends upon your attitude when you contact them. An accusative or aggressive tone pretty much guarantees they won't extend the warranty.

 

[Zoomin]

I'm going to buy some lottery tickets - I'm a multiple user of Wilwood and Tanks, Inc, often in combination on the same car - and they've worked great every time! Go figure.

 

[QUAKE_WARS]

I did a forum member LS swap a couple of month ago. I thought the fuel pump was bad(my wrong doing) And they went above and beyond to help me. I felt stupid when they figured out what I did LOL.

I found A BETTER SUPPLIER and will use them for now on. More $$$$$$$$ if you dont need this tank, use the Tank inc.
https://rickstanks.com/product/restomod/

 

[badazz81z28]

I found A BETTER SUPPLIER
https://rickstanks.com/product/restomod/

no other option imho...they are the go to supplier

 

[Fme]

I bought a Tanks Inc. tank with fuel pump and sender. The sender was a bit cheesy and wasn't accurate within 30%. I called them and they sent me the upgraded internal float sender at no charge, no shipping and didn't even ask for the other sender. I thought that was pretty good...

 

[mallard]

How far past a warranty is (any) company supposed to honor the warranty?

FWIW my son’s engine went on his 2013 equinox 3 weeks after the warranty ran out. After fighting with GM they were only willing to give him a 25% discount on the engine, not labour (Concern of course was “retail plus50% minus the discount). He ended up finding a low Klm used engine from a wreck and garage to install it. Works like a charm.

Was much cheaper than GMs offer. So like the question, how far after warranty expires should the customer get relief? It’s a balancing act. GM won’t care but he’ll probably die and go to h*ll before he buys another GM product.

 

[badazz81z28]

FWIW my son’s engine went on his 2013 equinox 3 weeks after the warranty ran out. After fighting with GM they were only willing to give him a 25% discount on the engine, not labour (Concern of course was “retail plus50% minus the discount). He ended up finding a low Klm used engine from a wreck and garage to install it. Works like a charm.

Was much cheaper than GMs offer. So like the question, how far after warranty expires should the customer get relief? It’s a balancing act. GM won’t care but he’ll probably die and go to h*ll before he buys another GM product.

When youre talking thousands of dollars...I would have a hard time honoring a expired warranty too. Employees need to get paid too...it’s like just giving you the product

 

[Zoomin]

When youre talking thousands of dollars...I would have a hard time honoring a expired warranty too. Employees need to get paid too...it’s like just giving you the product

Maybe if instead of offering a one year warranty, they should make it 6 months and continue to honor it for another 6 months because people can't be expected to know that 6 months means 6 months.

 

[mallard]

When youre talking thousands of dollars...I would have a hard time honoring a expired warranty too. Employees need to get paid too...it’s like just giving you the product

Well, that's just it. I highly doubt that the "seeds' of the engine failure started the moment the engine went but proving the defect started while the warranty was still in effect would be difficult if not impossible. For a company that depends on repeat business from each customer, there's going to be more "incentive" to make them happy. However, for a large corporation like GM they can have a GFY attitude and get away with it. If my son never buys a new GM car again it will be like taking one cup of water out of the Pacific Ocean to them.

 

[76z28]

Well, that's just it. I highly doubt that the "seeds' of the engine failure started the moment the engine went but proving the defect started while the warranty was still in effect would be difficult if not impossible. For a company that depends on repeat business from each customer, there's going to be more "incentive" to make them happy. However, for a large corporation like GM they can have a GFY attitude and get away with it. If my son never buys a new GM car again it will be like taking one cup of water out of the Pacific Ocean to them.

I wouldn't buy a GM to begin with. I had an 02 I liked a lot, don't get me wrong, but I would never buy a NEW GM. Their dealers are crap and the problems they have with them tend to be expensive.
I will keep buying used GM's but in the years that are cheap to fix because at some point the thing WILL have a problem, just like ford and dodge. The GM is just cheaper to fix.