Virus? Microsoft alert? With W10 OS?

Discussion in 'NastyZ28 Gamers & Computer Gurus' started by tom3, May 31, 2018.

  1. tom3

    tom3 Veteran Member

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    Wife's desktop with Windows 10 doing some real strange things. Takes over the computer. Rebooted/refreshed to original config but saved files. Ran all the scans I could find. Still pops up. Are we doomed? Screen shots with camera. Help!

    ms virus.JPG ms virus 2.JPG
     
  2. Gary S

    Gary S Administrator Lifetime Gold Member

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    Your computer has been hacked by ransomware. It has nothing to do with Microsoft. If you pay them money, they will unlock it (for a while).
    https://whocallsme.com/Phone-Number.aspx/8665880483

    If you are smart, you will format the disk, install a clean copy of Windows and start over.
     
  3. FlaJunkie

    FlaJunkie Veteran Member Lifetime Gold Member

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    I wouldn't jump to that conclusion until I ran all root-kit scans.

    Have you done that?

    Here is some older info to look at:

    Read that page well. It gives you several options to use to get rid of it.
     
  4. FlaJunkie

    FlaJunkie Veteran Member Lifetime Gold Member

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  5. tom3

    tom3 Veteran Member

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    Apparently Microsoft took care of it. I sent a message to the MS fix it site, got no answer but the problem went away the next day. Thanks for the tips!
     
  6. MoarThrottle

    MoarThrottle Veteran Member

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    You are not done by a longshot. Its highly recommended you at the very least install update and run anti-virus, anti-malware and then review the registry to see what is being ran at start up that you may not be aware of.
    Have you changed the passwords to important websites such as your bank from a secure machine that hasn't been compromised? You need to do that and then not access those websites on your pc until you KNOW for a fact it is clean.

    If you can't do the first paragraph then you should really re-format and re-install windows.
     
  7. Knuckle Dragger

    Knuckle Dragger Mayor of Simpleton Staff Member Lifetime Gold Member

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    You're a little late to the party man, this thread is a year old.
     
  8. tom3

    tom3 Veteran Member

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    Haven't seen that popup since. Either got lucky or MS did fix it.
     
  9. COPO

    COPO Veteran Member Lifetime Gold Member

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    All you needed to do was reboot your PC in safe mode and restore it to an earlier time/date and most likely got that msg from surfing porn sites.
     
    budro6968 likes this.
  10. mallard

    mallard Veteran Member

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    At least that's what you've been led to believe. :rolleyes:
     

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