Summit needs to do something about their shipping/handling charge

[ULTM8Z]

Trying to buy a ~$15 part... by the time I was ready to check out, the total was over $30 with tax and shipping.

Went and found the same part on Rock Auto. Not only was the part itself couple bucks cheaper, but the remaining charges were $3. I was out the door for just the cost of the part itself at Summit.

At least maybe make it relative to the cost of the part(s) or something like that...

 

[Knuckle Dragger]

My guess is they aren't seeing a lot of $15 at a time purchases........

 

[carr911]

So Summit was supposed to sell you a $15 Part and then eat the Shipping? Even if the part is small and could fit in a Small USPS Box ( which they don't do as they ship FedEx), it would cost them over $8 to ship.

 

[bfmgoalie]

Trying to buy a ~$15 part... by the time I was ready to check out, the total was over $30 with tax and shipping.

Went and found the same part on Rock Auto. Not only was the part itself couple bucks cheaper, but the remaining charges were $3. I was out the door for just the cost of the part itself at Summit.

At least maybe make it relative to the cost of the part(s) or something like that...

Ah, as I mentioned earlier, my field of expertise. Made a call. Rock Auto has a facility in Azusa, California. Obviously, you're aware how close that is to LA. They also have one in San Bernardino. They don't list where their warehouses are located. I've never seen that before. I do know they ship from manufacturers facilities also.

Many factors determine the cost such as the size of the warehouse, pick/fulfillment process, ship to/from destination and so on. Not all parts are carried in one DC. If you ordered your part and the only place it was stored is in NY (One of their DCs) you'd be paying a shipping cost seeing it would be going cross country. Experienced the same. Worked for a company where we shipped parts all over the world. Anything in the continental US, free. Anywhere else in the world, WOW! But the customers wanted our product.

 

[GoldenOne7710]

Total coincidence. I called Year One a couple days ago to ask if I could swing by and pick up a part at the walk-up counter (since they're local). The CSR who answered was extremely polite, but informed me that the show room and walk-in retail side was still closed to the public.

I explained that I just needed a $5 dimmer switch grommet for the carpet and didn't want to have to pay $10 to have a $5 item "shipped". She asked if I had purchased with them before..."Yes ma'am, several times". She said she'd be happy to waive the shipping fees and took my payment info. Should be here by tomorrow.

They are batting 1.000 with me with the last several purchased I've made through them.

 

[muscl car]

The Summit racing warehouse / Fullfilmentcenter is in Sparks Nevada near Reno which is the closest to your location and mine

 

[Coadster32]

I ordered a switch from Ground-Up. I live 15 minutes from them, but can't pick it up either....had to ship it. As I type this, I'm wearing a Ground-Up shirt I got from one of their Open Houses. Frustrating times right now.

 

[72BIGBLOCK]

I gotta stick up for summit because their customer service is unbelieveable. Trust me I’ve had items show up damage or even ordered the wrong part and they ship one out and trust me to send the other back to save time without paying for the new one as an exchange

They always come through and the shipping is free if you order over a hundred I think

 

[Knuckle Dragger]

I gotta stick up for summit becauee their customer service is unbelieveable. Trust me I’ve had items show up damage okr even ordered the wrong part and they ship one out and trust me to send the other back to save time.
They always come through and the shipping is free if you order over a hundred I think

Amen, took care of me on some wheels when I was in a really bad spot. Top notch people to deal with. No one bitches when they order a bunch of heavy stuff and get the free shipping.

 

[muscl car]

I gotta stick up for summit because their customer service is unbelieveable. Trust me I’ve had items show up damage or even ordered the wrong part and they ship one out and trust me to send the other back to save time without paying for the new one as an exchange

They always come through and the shipping is free if you order over a hundred I think

Summit has gone out of their way to help me get the parts I've ordered over the last year